24/7 support for the greatest peace of mind
Whether for automatic milking or automatic feeding, you need to be able to rely on your machines all the time. Every day of the week, 365 days a year. With Lely’s service technicians, you are guaranteed optimum use of Lely products.
Our technicians pay you regular visits for periodic maintenance. They can be there quickly in the event of any possible malfunction. Regardless of the date or time, you have our support 24/7.
Through specialized training, experience in the field and often an agricultural background, our technicians speak the sector’s language. All technicians work in their own area and know the background, details of the farm and the equipment in use. This means that they can hit the ground running.
This also makes them a trusted partner on whom you can rely. They can quickly make the right decisions and resolve any possible issues. This provides peace of mind: your technician is always at your disposal.
Here at Lely Center Woodstock, we plan to continue our focus on friendly, timely and knowledgeable service going forward in 2019. To do this we ask you, the end user, to consider the following
a) Emergency or Scheduled Service? For all emergency service please call 1-877-470-0004 and a technician will assist you. When calling the office please note you’re calling for scheduled service and will have the next available technician scheduled.
b) Have the robot identifier (Robot 1, Robot 3, North Discovery, etc.) and description of symptoms ready.
c) Record the alarm the robot is giving.
d) We strive to provide timely service for all customers but at 8:00 a.m. weekday mornings the service team is scheduled and in the field. Our ability to respond to non-emergency issues same-day is limited; especially on Fridays.
e) The best offense is a good defense – On-time maintenance, cleanly farms and strong communication regarding issues can all lead to less problems overall on farms!