Support Engineer (Lely Turkey)
  • Technical play yard
  • Working together with engineers
  • Realtime data >30.000 Lely robots
  • Maassluis
  • 40 hours
  • HBO of WO opleiding
Apply now

What is your role?

Would you like to work for one of the most innovative software companies in farming industry?

Does it excite you to work on the next generation software technologies?

Please continue reading!

At Lely Turkey Product Development, We like to play with new technologies such as Cloud Computing, latest and greatest JavaScript Frameworks, Machine Learning, Continuous Development and Continuous Integration, Container Management Platforms, Edge Computing, Automated Testing and sometimes we play with drones too.

We are looking for a Support Engineer for our awesome team!

What You Will Be Doing in this role:

  • You will be the best support engineer who loves converting thoughts and ideas into written solutions.
  • You will learn to excel in high-scale problem-solving that directly impacts hundreds (thousands) of product users and support agents.
  • You will become hands-on with the latest most-advanced cloud infrastructure (Azure).
  • You will be the go-to expert for an enterprise software product used by 20000+ farmers.

Main Responsibilities:

  • Responding to partner and customer enquiries through email, ticket system and calls
  • Overseing and follow-up on open customer issues
  • Developing customer relationships through professional, dependable and accurate interactions
  • Recording and manage best practice resolutions for company’s self-service knowledge base
  • Extending technical support on software for internal and external clients.
  • Informing client functionality requests or software change requests to development team
  • Assisting software developers to resolve technical issues during the software development process
  • Managing resolution paths’ knowledge base and known issues
  • Offering proactive communication to clients, account managers and project managers
  • Supervising technical support forum and website
  • Working with rest of the team and the project manager to ensure support calls are closed in a timely fashion
  • Replying to customer mission critical issues even if it's outside of the working hours is a great plus.

What is your experience?

  • Bachelor's degree in Computer Science/Engineering or related area
  • At least 5 years of experience in support engineering or software development
  • Minimum 2 years of experience working in a software support environment involving handling tickets, working with software developers, creating documentation and managing client’s expectation with a great communication skill
  • Advanced in English both spoken and written (Dutch is a plus)
  • Excellent technical understanding (SQL and RDBMS) as well as analytical thinking skills
  • Good command of debugging and diagnostic skills
  • Knowledge of (at least) mid-high level in Windows Operating System
  • At least mid-level database querying skills (MS SQL Server) is an asset
  • Common understanding a software application architecture
  • Having good technical writing skills and using of support and good usage of support reporting tools
  • Excellent communication skills, customer orientation and organizational awareness
  • Collaborative team player, strong interpersonal skills
  • Strong analytical thinking skills with attention to detail and accuracy
  • Successful in the time management and compatible with flexible working hours
  • Ability to work in a fast-paced environment and can handle changing priorities
  • High ability to following business processes, result and solution oriented
  • Open to learning, like to research and ability to produce efficient solutions
  • No military obligation for male candidates
  • Having no restriction to travel.

What do we offer you?

A job for a true inventor, at a company driven by innovation. You will see your ideas come to life as they leave the factory to our customer, the dairy farmer. At the end you will contribute to a sustainable way of farming. 

We offer..

  • flexibility in terms of working times and conditions;
  • variety one day you will be at the workshop, another day on the farm and the next day you will work at the main office;
  • the space and freedom to innovate, construct new ideas and tinker in our workshop;
  • 40 holidays per year; 
  • the tastiest coffee you will ever drink, courtesy of our barista;
  • time for fun: table football, volleyball and a basketball court.

Recruitment or Consulting agency? We appreciate your interest, but we are sourcing all our candidates directly. We understand you are trying to offer your candidates interesting jobs at an innovative company like Lely but consider that any unsolicited profiles you send us will be treated as direct applications.

Apply now
Want to know more about this vacancy?
Lely Recruitment Team

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About Lely

Lely, founded in 1948, directs all its efforts towards creating a sustainable, profitable and enjoyable future in farming. Circling the cow, the company develops premium robotics and data systems that increase animal welfare, flexibility and the production on the dairy farm. For more than 25 years, Lely has been leading in the sale and service of automated milking systems to successive generations of dairy farmers across the globe. Every day, Lely inspires her employees to offer customers innovative solutions and be a reliable partner for long-term advice and support. With her Head office in The Netherlands and a worldwide network of dedicated Lely Center locations for tailor-made sales and support, the Lely Group is active in more than 40 countries and employs around 1.200 people.