Application Expert Field Service Management
  • Responsible job
  • Remote working
  • Rol with impact
  • Maassluis
  • 32-40 hours
  • HBO opleiding
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What is your role?

As IFS Field Service Management (FSM) Application Expert you have an important role in the design, development and support of our service management tooling and processes in our premium distribution channel. 

In this role you are responsible for setting up, configuring and supporting the FSM application. Your primary responsibility lies in the field of continuous development and you also act as an internal Consultant. An ambitious program has been drawn up for the coming years in the Lely Compass programme, in which the first set-up with FSM has already been completed. Lely has a team of Application Experts and Specialists supporting our suite of ERP tools used by the Distribution Channel. The Field Service Management Application expert will form part of this team.

Tasks and responsibilities

  • You are part of a multifunctional team with an Agile way of working and thinking; 
  • Set up, build and configure the IFS Filed Service Management application together with the process expert; 
    • You maintain intensive contact with stakeholders, map out their wishes and translate this into a solution in the FSM system; 
    • Design, define, define and plan functional requirements; 
    • Configuring the system in accordance with established functional requirements; 
  • You are responsible for the quality of the Field Service Management platform; 
  • You supervise and participate in the data migration; 
  • Provide support for the "Train the Trainer" plan; 
  • Initiate improvements to the system functionality; 
  • Responsible for communication and implementation of change and release management; 
  • Oversees and communicates the system impact of new products and services. 

What is your experience?

In this role you are mainly responsible for development and you also act as an internal Consultant. To be successful as an FSM Application Expert, you have three to five years of experience in a similar role. Experience with Service Management processes is an advantage. In addition, it is important that you can bring technical ideas back to plain business user language. You are a team player who regularly seeks connection and contact with other colleagues. 

  • 3-5 years of work experience in a similar role, for example Functional Administrator; 
  • Experience with configuring IFS or similar Field Service Management application is required; 
  • You can work on a project basis; 
  • Problem solving ability; 
  • Minimum HBO working and thinking level; 
  • Communication skills with which you are able to convince on a technical as well as a functional level; 
  • Good knowledge of field service management (planning, scheduling) processes. 

What do we offer you?

A challenging working environment with high-quality and progressive technology at one of the most innovative companies in the Netherlands. Working at Lely means ...

  • #FitatLely program with (online) sports lessons, master classes on working from home and other activities in the field of Body, Mind or Food;
  • Working in an international environment at one of the most innovative organizations in the Netherlands;
  • You will work in the most sustainable office and production location in Europe;
  • Freedom in organizing your own work;
  • A good salary that matches the level of the challenge;
  • A salary scale that runs up to € 5.100,- gross per month on a full-time basis (40 hours). We prefer to see that you can still grow within the scale;
  • Not to forget, you get 27 vacation days and 13 roster days off;
  • The possibility to sell 6 scheduled days off per year or to buy extra days;
  •  Flexibility in working hours and workplace;
  • Contribution to various insurance premiums;
  • Lely Academy with a range of different courses that you can follow without obligations;
  • Company restaurant with a rich and healthy range and you can also enjoy the best coffee at our famous espresso bar with our own barista.

Recruitment or Consulting agency?
We appreciate your interest, but we are sourcing all our candidates directly. We understand you are trying to offer your candidates interesting jobs at an innovative company like Lely but consider that any unsolicited profiles you send us will be treated as direct applications.

Apply now

About Lely

At Lely, we believe in achieving a sustainable, profitable and agreeable future for dairy farmers by combining robotisation, engineering and farming expertise.

It all started with a dream cherished by two brothers in Maassluis 70 years ago, and ever since, we have worked to become innovative market leaders in automated systems for dairy farmers across the globe. With a team of 1,800 professional specialists, we work constantly to bring about revolutionary solutions for the agro industry. We are based at our Maassluis Campus, a building which features the highest sustainability performance possible, not just in the Netherlands, but on a global scale. Our overall objective: making dairy farming interesting, also for the coming generations.

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