Farm IT Specialist, 3rd line IT Support international
  • International colleagues
  • Work with the latest techniques
  • Great place to work certified
  • Maassluis
  • 40 hours
  • HBO opleiding
Apply now

What is your role?

As an international family business in the agricultural sector, we spend every day making farmers’ lives easier with innovative solutions and tailored services. We offer solutions for almost all activities in the cowshed: from milking to cleaning. We provide advice on how to organise a dairy farm smartly with the use of management systems. Our vision and the needs and demands of our clients are the things that drive and inspire us.

Job Profile

Are you interested in the latest technologies and would you like to work in an innovative environment where you can really contribute to the well-being of our customers, the dairy farms? Your chance to come and work at the largest robot manufacturer in the Netherlands, the family business of the year with a high-tech campus in beautiful Westland. Lely develops and produces robots and digital services for the agricultural sector, especially dairy farms, and supplies them worldwide in more than 40 countries.

In this position, you and your (international) team are responsible for the daily monitoring, management and support of our digital services in a third-line position. This function is positioned in the Digital Operations Center, this team is operationally responsible end-to-end; from the PC on the farm to the cloud platforms in Azure.

We are not looking for an old school system administrator, but rather someone who contributes to a revolution. You interact with customers and colleagues all over the world, from Service Technicians to Product Developers, super versatile and it offers plenty of opportunities for personal development and growth opportunities.

This is a relatively new position, a foundation has been laid, but your exact duties have not yet been determined. This is also because exactly what you are going to do is still under development and partly secret. Of course we will tell you more when you come for an interview (virtual or physical) but for now you have to believe us when we say it is going to be cool!

Your activities

After an internal training you will provide third-line support on questions, problems and bugs related to our digital products, such as T4C and Lely Horizon. Lely Horizon is the management system for modern dairy farming, in T4C all data is collected from the various Lely products that are active on the farm. Think of the milking robot, feeding robot and the manure robot.

You will delve into complex technical issues by gathering technical information from the field, analyzing the cause of common problems and testing variables and scenarios. Your colleagues from Product Development are happy with your analyzes and the way in which you think along with you in a solution-oriented way and, together with them, improve the products.

Furthermore, you are regularly involved in the validation of new products or product versions, you develop technical manuals and training materials. To build up a good relationship with colleagues abroad, you occasionally visit a branch and, if desired, give training.

What is your experience?

  • Three years of proven experience as 2nd or 3rd line support officer;
  • Experience with Agile/Scrum/Lean methodologies;
  • Knowledge in Microsoft Azure;
  • Experience with database systems such as SQL
  • High quality organizational and leadership skills;
  • Outstanding communication and presentation abilities;
  • Good level of English (verbal and written);
  • Willing to travel internationally;
  • Willingness to participate in stand-by duties (24x7 hotline operations);
  • Good analytical and problem-solving skills;
  • No distaste for cows :-)
  • Proactive mindset.

Regular travel to other countries inside and outside Europe is part of this role.

What do we offer you?

An interesting job, in which you will be faced with complex technical issues as well as being part of the initiation of new Lely solutions. A pleasant working environment at an international family-owned business where innovation is always key.

You will also benefit from:

  • Flexibility in terms of working times and conditions;
  • 40 holidays per year;
  • Working from home is possible;
  • Scope for ongoing development.
Apply now
Want to know more about this vacancy?
Milou van Ruijven

Call or WhatsApp +31 (0) 683 027 414.

About Lely

At Lely, we believe in achieving a sustainable, profitable and agreeable future for dairy farmers by combining robotisation, engineering and farming expertise.

It all started with a dream cherished by two brothers in Maassluis 70 years ago, and ever since, we have worked to become innovative market leaders in automated systems for dairy farmers across the globe. With a team of 1,600 professional specialists, we work constantly to bring about revolutionary solutions for the agro industry. We are based at our Maassluis Campus, a building which features the highest sustainability performance possible, not just in the Netherlands, but on a global scale. Our overall objective: making dairy farming interesting, also for the coming generations.