What is your role?

As a Service Delivery Manager at Lely, you will play a critical role in managing the delivery processes of our digital products and services. You will be responsible for ensuring that customer requirements are met, SLAs and OLAs are established, and KPIs are tracked to monitor progress. You will manage customer expectations, build lasting partnerships with both internal and external stakeholders, and collaborate with different teams to ensure optimal service delivery.

Your key responsibilities will include:

Setting up, managing, and improving delivery processes.
Negotiating with stakeholders (internal and external) to record current and future service requirements in SLAs or OLAs.
Managing customer expectations and building lasting partnerships.
Keeping in touch with stakeholders to ensure optimal service delivery.
Reporting progress and discussing challenges during the Strategical Operations Alignment.

In addition to these responsibilities, you will actively seek opportunities for improvement, prepare and present service reports to clients, participate in the execution of the DOC Continuous Improvement roadmaps, and help create and execute on the overall vision for service delivery and client satisfaction. As a team player with outstanding communication and presentation skills, you will work with and understand technical specialists and quickly turn ideas into practice.

To build up a good relationship with colleagues abroad, you will occasionally travel both inside as well as outside Europe.

What is your experience?

We are looking for someone who has experience in a Services Delivery role dealing with complex, technical implementation projects, strong organizational skills, and the ability to manage multiple projects simultaneously. Besides this, we are also looking for someone with:

At least a bachelor’s degree.
Strong project management skills, including the ability to manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives.
Excellent leadership skills to lead internal and client meetings with thorough documentation and rigorous follow-up.
Good organizational and communication skills to manage client and project documentation, communications, meetings, and required meeting follow-ups.
Ability to continuously seek for possible improvement and determine areas for process improvements within both the client and Lely.
Strong teamwork skills, flexibility, and a creative and open mindset.
Outstanding communication and presentation skills.
Ability to build and maintain relationships, as well as work with and understand technical specialists.
Fluency in both spoken and written English and Dutch.
Affinity with a highly technical environment.

What do we offer you?

A pleasant working environment at an international family-owned business where innovation is always key.

You will also benefit from:

Working at a great office with an open and informal atmosphere
A free gym where you can work on your physical and mental health, daily open from 6:00 – 20:00
Open working environment with flexible working hours and possibilities to work from home.
Freedom and independence to organize your own work.
Plenty of room for personal growth and development, with help of our Lely Academy having a range of different courses on offer.
#FitatLely program with (online) sports classes, masterclasses about a variety of topics and other activities around Body, Mind or Food.
Excellent working conditions, amongst others 27 vacation days and 13 ADV days.
A salary scale ranging from 4300 to 5500 euros gross per month, with an additional 8% holiday allowance.

…and a barista at the Lely Campus making the best cappuccinos of fresh milk, directly from the farm.

Lely is Great Place to Work certified, join us and find out for yourself why.

Apply now

Want to know more about this vacancy?

Michael van Duin

Call or WhatsApp +31(0)6 2335 5927

About Lely

At Lely, we believe in achieving a sustainable, profitable, and agreeable future for dairy farmers by combining robotisation, engineering and farming expertise. It all started with a dream cherished by two brothers in Maassluis 70 years ago, and ever since, we have worked to become innovative market leaders in automated systems for dairy farmers across the globe. With a team of 2,300 professional specialists, we work on revolutionary solutions for the agro industry continuously. We are based at our Maassluis Campus, a building which features the highest sustainability performance possible, not just in the Netherlands, but on a global scale. Our overall objective: making dairy farming interesting, also for the coming generations.

Are you interested in the latest technologies, and would you like to work in an innovative environment where you can really contribute to the well-being of our customers, the dairy farms? Your chance to come and work at the largest robot manufacturer in the Netherlands, the family business of the year with a high-tech campus in beautiful Westland. Lely develops and produces robots and digital services for the agricultural sector, especially dairy farms, and supplies them worldwide in more than 40 countries.

About Lely’s Digital Operations Center (DOC)

The Digital Operations Center (DOC) is part of the Technical Service Support (TSS) department and is responsible for the technical operations of Lely farm management software (amongst others Horizon) and future digital services and solutions. The DOC provides first-class, third-level support with a strong customer focus. DOC is monitoring and reporting about the performance with innovative technology. This to ensure end-to-end secure, stable, and reliable digital services and solutions while aiming for 100% uptime.