Technical Application Specialist
  • Great place to work certified
  • Largest robot producer
  • Barista at the office
  • Maassluis
  • HBO opleiding
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What is your role?

Are you interested in the latest technologies, and would you like to work in an innovative environment where you can really contribute to the well-being of our customers, the dairy farms? Your chance to come and work at the largest robot manufacturer in the Netherlands, the family business of the year with a high-tech campus in beautiful Westland. Lely develops and produces robots and digital services for the agricultural sector, especially dairy farms, and supplies them worldwide in more than 40 countries.

In this position, you and your (international) team are responsible for the daily monitoring, management and support of our digital services in a third-line position. This function is positioned in the Digital Operations Center (DOC), this team is operationally responsible end-to-end; from the PC on the farm to the cloud platforms in Azure. 

We are not looking for an old school system administrator, but rather someone who contributes to a revolution. You interact with customers and colleagues all over the world, from Service Technicians to Product Developers, the role is super versatile and it offers plenty of opportunities for personal development and growth opportunities. 

Your activities

After an internal training, you will provide third-line support on questions, problems and bugs related to our digital products, such as T4C and Lely Horizon. Lely Horizon is the management system for modern dairy farming, in T4C all data is collected from the various Lely products that are active on the farm. Think of the milking robot, feeding robot and the manure robot. 

You will delve into complex technical issues by gathering technical information from the field, analyzing the cause of common problems and testing variables and scenarios. Your colleagues from Product Development are happy with your analysis and the way in which you think, and together with them in a solution-oriented way, focus on improving the products.

To build up a good relationship with colleagues abroad, you occasionally visit a Lely cluster and/or Lely center.

What is your experience?

  • Three years of proven experience as 2nd or 3rd line application specialist; 
  • Experience with Agile/Scrum/Lean methodologies;
  • Knowledge in Microsoft Azure;
  • Team player, creative and open mindset;
  • Experience with database systems such as SQL;
  • Experience with monitoring solutions and performance tools;
  • Outstanding communication and presentation abilities;
  • Fluent level of English (verbal and written);
  • Willingness to participate in standby duties (24x7 hotline operations);
  • Good analytical and problem-solving skills;
  • No distaste for cows :-)
  • Proactive mindset.

Regular travel to other countries inside and outside Europe is part of this role. 

What do we offer you?

An interesting job, in which you will be faced with complex technical issues as well as being part of the introduction of new Lely solutions. A pleasant working environment at an international family-owned business where innovation is always key.

You will also benefit from:

  • A good salary that matches the responsibilities; 
  • Flexibility in terms of working times and conditions;
  • 40 holidays per year;
  • Working from home is possible; however, we have a minimum of two working days in the office.
  • Dynamic role with a lot of space for own initiatives;
  • Plenty of room for personal growth and development.

About Lely

At Lely, we believe in achieving a sustainable, profitable and agreeable future for dairy farmers by combining robotisation, engineering and farming expertise. It all started with a dream cherished by two brothers in Maassluis 70 years ago, and ever since, we have worked to become innovative market leaders in automated systems for dairy farmers across the globe. With a team of 1,600 professional specialists, we work constantly to bring about revolutionary solutions for the agro industry. We are based at our Maassluis Campus, a building which features the highest sustainability performance possible, not just in the Netherlands, but on a global scale. Our overall objective: making dairy farming interesting, also for the coming generations.

About Lely’s Digital Operations Center (DOC)

The Digital Operations Center (DOC) is part of the Technical Service Support (TSS) department and is responsible for the technical operations of Lely farm management software and future digital services and solutions. The DOC provide first-class third-level support with a strong customer focus, monitor and report about the performance with innovative technology to ensure end to end secure, stable and reliable digital services and solutions while aiming for 100% uptime.

Apply now
Want to know more about this vacancy?
Menno van den Berk

Call or whatsapp +31(0)6 14365178

About Lely

As an international family business in the agricultural sector, we spend every day making farmers’ lives easier with innovative solutions and tailored services. We offer solutions for almost all activities in the cowshed: from milking to cleaning. We provide advice on how to organize a dairy farm smartly with the use of management systems. Our vision and the needs and demands of our clients are the things that drive and inspire us.