We have a dedicated team who ensure that all our customers are taken care of and all their needs are met.

Customer Care employees

Liam Bowen
Service Manager

How long have you been a part of the team at LCM?
Over 10 years

What's your favourite Lely product, and why?
Juno, not only does it save a huge amount of time for the customer but also has the fastest return on investment. The Cows soon learn that if they see the Juno running they have fresh food and intakes increase.

What do you do in your spare time?
As a father of two, I enjoy going on crazy adventures hunting dragons in castles or sea monsters at the beach.

Best moment of working at LCM?
It's not a single moment, but I enjoy seeing the customers faces during start-ups as they can truly see the benefits of the investment.

If you were an animal, what would you be?
A dog, they seem to have a stress-free, enjoyable life.

Sam Hargreaves
Farm Management Support

How long have you been a part of the team at LCM?
3.5 year

What's your favourite Lely product, and why?
That is quite a tough question. Lely have developed some amazing products to benefit not only farmers but with great benefits for the cow too.
I think for me I would have to say the astronaut as it allows the cow to express her natural behavior and provides some really invaluable data on an individual cow basis allowing farmers to identify and treat any health issues early.

What do you do in your spare time?
I am a mum of 3 girls so much of my spare time is taken up with them competing their ponies They have also just got keen on showing calves! My husband is also a farmer and he has very kindly delegated accounts and office work to me, I certainly do not have time to watch TV!

Best moment of working at LCM?
There have been many great moments for me, I love watching a farm go from conventional to automation and so each start up is a best moment for me.

If you were an animal, what would you be?
Cesca’s dog!!! Who wouldn’t love a life like her spaniels!! I would probably be one that chases its tail though! lol

Cesca Beswick
Marketing Coordinator

How long have you been a part of the team at LCM?
I started working for Lely in December 2018, so I have been with the Midlands team for just over three years.

What's your favourite Lely product, and why?
The Astronaut. Seeing cows so content and calm fills me with immense joy. I'm a dairy farmers daughter, cow work is second nature to me and working at Lely has opened me up to a whole new world of agriculture!

What do you do in your spare time?
I have a Springer Spaniel, and a Clumber Spaniel, so a lot of walking. I run a small flock of pedigree Wiltshire Horn sheep. And dare I say it, I milk cows - in a parlour!

Best moment of working at LCM?
Horrible question as there are so many awesome moments. Varying from Astronaut start ups, installing a Collector. Ultimate, best moment is probably Dairy Day 2021 where I organised the show stand after a long 18 months of COVID restrictions!

If you were an animal, what would you be?
A wolf. They're loyal, family orientated, work in a team, protect, wild, free, and playful.

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