Farm Management Support

Farm Management Support (FMS) Advisor

Lely Center Kilkenny is recruiting a FMS Advisor to join our team. As part of Lely’s premium distribution network, we represent Lely across the region and work closely with dairy farmers to help create a profitable, enjoyable and sustainable future in farming.

We provide local sales, service and farm management support, ensuring customers receive expert advice and a high level of support throughout their Lely journey. The FMS Advisor will help farmers get the most from their robotic milking and/or feeding systems through farm management data, technology and practical on-farm advice.

Working closely with our Senior FMS Advisors, Service Technicians, Sales Advisors, Project Coordinator and Marketing Manager, you will build trusted customer relationships and help improve farm performance.

Key Responsibilities

Customer Support & Farm Performance

• Provide guidance and support before, during and after the start-up of robotic milking and/or feeding systems.
• Check farm management software settings and advise customers on settings, reports and daily routines.
• Deliver training to farmers and farm employees, ensuring a smooth transition to Lely technology.
• Monitor farm performance through available dashboards and translate data into practical recommendations.
• Set goals with customers, agree actions and monitor progress.
• Provide farm management support and troubleshooting through farm visits, phone, email and remote support.
• Promote the use and sale of FMS service products.
• Build long-term customer relationships through a practical coaching and advisory approach.
• Participate in customer events and knowledge-sharing sessions with the Sales and Marketing teams.

Stakeholder Management

• Build strong relationships with veterinarians, feed advisors and other industry professionals.
• Share relevant knowledge with customers and industry partners while promoting Lely values.
• Represent Lely Center Kilkenny professionally within the farming community.

Skills & Experience

Essential

• Level 7 or Level 8 qualification in Agriculture, Agricultural Science, Dairy Science, Agri-Business or a related discipline.
• Good knowledge of dairy farming.
• Strong analytical, problem-solving and organisational skills.
• Strong communication, relationship-building and coaching skills.
• Good presentation and training skills.
• Good IT skills, including Microsoft Office.
• A positive, practical can-do attitude.
• Ability to work independently and as part of a team.
• Willingness to travel throughout the Lely Center Kilkenny region.

Desirable

• Knowledge of Lely products.
• Experience with robotic milking and/or feeding systems.
• Experience using farm management software.
• Experience in an advisory or customer-facing role.

Mobility Requirements

• Clean, valid driving licence.
• Valid passport.
• Flexibility to travel throughout the Lely Center Kilkenny region.

Apply

To apply send your CV and Cover Letter to Kelly Byrne at byrne.kelly@lelycenter.com