Service Operations Manager

Service Delivery & Support

• Coordinate and manage after-sales services, including organisational support
• Act as the first point of contact for customer service requests, ensuring quick resolutions where required.
• Work with the service & management teams to provide farmers with advisory services and product use guidance.

 

Operational Coordination

• Oversee and action scheduling of field visits, training programs, and activities.
• Support Parts & Inventory operations
• Support Project operations
• Monitor and document service activities to ensure service-level agreements (SLAs) are met.
• Ensure all PKI requirements are met

 

Customer Engagement

• Build and maintain strong relationships with customers.
• Collect customer feedback and identify common challenges to inform product and service improvements.
• Assist in organizing customer engagement programs to further enhance best practice

 

Process & Compliance

• Implement and track service procedures to ensure consistency and quality.
• Maintain accurate service and operational records, including service reports, warranties, and follow-up logs.
• Ensure compliance with regulations, safety standards, and company policies.

 

 

Qualifications & Skills

• National Diploma or bachelor’s degree in agriculture, agribusiness, or related preferred but not essential
• 2–5 years’ experience in service operations customer support
• Strong problem-solving and organizational skills.
• Knowledge of agricultural inputs and equipment use (advantageous).
• Good communication and interpersonal skills to work with farmers and partners.
• Ability to coordinate multiple tasks in fast-paced, seasonal environments.
• Proficiency in MS Office and familiarity with service/CRM systems.

 

What We Offer

• A service-focused role that directly supports farmers and partners.
• Opportunity to gain experience in the latest agricultral technology.
• Competitive pay, field exposure, and career development opportunities