Technical Service Support
Introduction
24/7 support for the greatest peace of mind
Whether for automatic milking or feeding systems, every day of the week you can rely on support from your local Lely Center. With the dedicated service technicians of our Lely Centers, your equipment is in good hands—allowing you to focus on what matters most while experts help support the reliable operation of your machines throughout the year.
Our technicians, with specialised training, field experience, and often an agricultural background, understand the needs of your farm. Working locally, they know your equipment and can quickly address any issues, making them trusted partners you can rely on.
Your challenges
The challenges you are facing
Reliable equipment is essential to keep your farm running smoothly. But maintaining advanced systems, preventing downtime, and responding quickly when issues occur can be challenging. Technical problems can impact daily operations, and it is not always easy to know when maintenance is needed or who to turn to for support. With the right technical service and guidance, you get help to reduce risks, improve reliability, and keep your equipment performing at its best.
When equipment stops unexpectedly, it can affect routines, create stress and reduce productivity. Preventing issues before they occur is not always straightforward.
With busy daily operations, it can be challenging to know when maintenance is needed or which actions will help prevent future problems.
When a problem occurs, diagnosing the cause and finding the right solution quickly can be difficult without specialist knowledge and support.
Without regular maintenance, updates and optimisation, systems may not continue to perform at the level you expect.
Service levels
A service level tailored to your needs
Farms, farmers, and business objectives vary. Based on your specific needs and goals, our Lely Centers provide different levels of service support, offered in packages: Maintained, Covered, Complete and Assured. These range from options for farmers who prefer handling most tasks themselves to those seeking comprehensive risk coverage.
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SummaryLevel 1 ensures a well-maintained robotic system. Preventive maintenance and parts reduce the risk of unexpected failures.2
Your perspective"I can do a lot myself and want to reduce risk of failures"3
Main benefitScheduled preventive maintenance and updates provided for
The process
The moments we support you
Before
Before the robot becomes operational, we help you choose a level of support that suits your needs and business goals. While our Lely Center technicians assist in preparing your farm for automatic milking from a technical perspective.
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During
A specialised team installs the system according to a structured plan. During installation, programming and testing, technicians work closely with Farm Management Support so the transition can be smooth for both the farm team and the herd.
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Product lifecycle support
After installation and start-up, you can continue to rely on your Lely Center for questions on usage and technical optimization during the full lifecycle of your robot. While the system is in operation, we regularly visit your farm to help maintain and support the performance of your system.
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FAQ
Frequently asked questions about Technical Service Support
Technical Service Support is Lely's service programme for maintaining, repairing and helping to optimise your robotic systems. It combines preventive maintenance, technical support, repairs and different levels of coverage to help keep your equipment running reliably.
TSS offers four service levels: Maintained, Covered, Complete and Assured. Each level provides a different combination of maintenance, repair coverage, response times and additional services, allowing you to choose the support that best fits your farm and operational needs.
The right service level depends on factors such as the size of your operation, your reliance on automation, your ability to perform technical tasks yourself and the level of risk you are willing to accept. Your local Lely Center can help you determine which option best matches your situation.
our support
Why should you partner with us?
As a farmer, you have to make decisions for your daily farm operation. But you do not have to do it alone. With Lely, you have the help of experienced advisors to find the right solutions and help you steer your business in the right direction.
More and more farmers are choosing Lely as a long-term partner because our products and services allow them to take another step towards their desired results.
System performance and uptime depend on various operational and external factors. Results may vary per farm.
