Vacancies overview

Farm Management Support Team Lead (Business Team Milking and Digital)

Office based/travel in the field when required – Birmingham, West MidlandsFulltime

Role Description

The Lely Cluster FMS supports and trains the Lely Center FMS Advisors in the correct start-up and the best use of Lely propositions to achieve customer objectives. They ensure that these services meet the Lely standard, and that they are in line with the Lely value proposition and the Lely Global manual. It is your purpose to ensure effective communication between Lely International – Lely Cluster - Lely Center. Your local knowledge of the dairy business makes it possible to propagate Lely in the area.


Towards Lely Centers:

  • Domain expert with the Business Team Milking and Digital to support Lely 
    Centers on their day to day service and support in a clear way.
  • Ensure implementation of Lely Way of Working around start up and 
    support processes by the Lely Center to ensure everything is first time 
    right.
  • Support the introduction on new products and support tools
  • Is an example of safety and security by following Lely guidelines and code 
    of conduct
  • Transfer of knowledge and development expertise at the Lely Centers. 
    Progressing from infield support to coaching.
  • Development and improvement of support quality and customer 
    satisfaction.

Towards Lely International (HQ): 

  • Transfer regional field knowledge back to Lely International and vice versa
  • Provide constructive feedback on Business Team matters (products, 
    training and service

Main tasks 

Training and support:

  • Establishes the needs of Lely Center FMS advisors and the demands that come from the field, including mutual; farm, visits.
  • Follow training as part of a train the trainer program by the Lely Academy.
  • Trains Lely Center FMS Advisors on the best use of Lely products and the total proposition, using the Lely Academy training curriculum.
     
  • Ensures the Lely Center FMS Advisors are qualified and certified.
  • Collaborates with Lely International upon request on the creation of training content.
  • Provide support to the Lely Center resolving tickets and answering to questions and field queries.

Coaching and developing of Lely Center: 

  • Establish the Lely Way of Working
  • Monitors the Lely Center performance
  • Coach the Lely Centers on using FMS tooling and Way of Working
  • Assistance and mediation of possible solutions to customer complaints

Stakeholder Management 

  • Close collaboration with Lely Centers.
  • Build local network of relevant business, knowledge and research partners.
  • Partner with Lely Center FMS Advisors to support customer needs.
  • Work closely with Lely International FMS Business Team colleagues to 
    communicate and address local needs.
  • Support external consultants (e.g. feeding advisors or veterinarians) for 
    successful management.
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Skills and Experience

  • Extensive experience in the Dairy Sector
  • Customer orientated way of working
  • Effective Communication Skills
  • Good analytical problem-solving skills
  • Experienced at dealing with difficult situations calmly
  • Willingness to travel
  • Good Planning and Organisational Skills
  • Good coaching skills
  • Good presenting and training skills
  • Able to think commercially
  • Working knowledge of agricultural and or/machinery
  • Good at building relationships

Core Competencies

  • Good influencing skills

  • Good IT and Microsoft office skills

  • Good co-ordination and organisational skills.

  • Can do attitude.

  • A high degree of integrity

  • Ability to work on own

  • Excellent dairy understanding  


Mobile Requirements (requirement for national/international travel)

  • Must hold clean, valid driving license
  • Flexible and able to travel often
  • Must hold a valid passport 

This job description is not intended to be an exhaustive list of duties to be performed by the employee and may be altered to reflect the business needs of the company.  

Working for Lely

  • Location - Office based/travel in the field when required. 
  • This is Hybrid role, 3 days office, 2 days working from home.  
  • Reports to - Service Support Manager
  • Hours - 37.5 hours per week  

Benefits

Competitive Salary/Car Allowance/26 days holiday + bank holiday, holiday increases with length of service to a maximum of 31 days per year/Company doubles employees’ pension contribution to a max 12%/Employee event days/Wellness and Wellbeing support/Free lunch provided in the office every Wednesday/  

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Working for the Lely means working in an ambitious international family business with more than 30 facilities and customers in over 60 countries. We are the market leader in automated systems for dairy farmers worldwide. Recognised and acknowledged as a leader in Dutch manufacturing.

Apart from being a leader in our field, we also distinguish ourselves as a company with an informal atmosphere and a solid background in the agricultural sector. Our origins are in Maassluis (the Netherlands), where the company was founded in 1948. Even today, the Lely Campus is still established there. This is our head office and also a hub of innovation and creation. 

We are proud to have been confirmed as a Great Place To Work by the Great Place to Work UK®. A lot of hard work has been put in over the past couple of years to achieve an amazing culture and build a team who are dedicated in supporting our Lely Centers and Lely Center customers. 

Our unique combination of being a front-runner and a family business with a solid background in the agricultural sector is reflected in our core values: innovation, passion, progress, respect and honesty.   

Organisational Context  

The Farm Management Support is part of Cluster Atlantic (UK and Ireland). Clusters are representing Lely on sales and service of chosen propositions in a specific region. Clusters collaborate with both local Lely Centers (Franchises) and Lely International located in Maassluis, The Netherlands (Head Office). Lely considers service to be an integral part of any proposition. Lely Atlantic support the Lely Centers as part of their Franchise fee to Lely International.

Lely International operates a Matrix organisational chart headed up by Business Leads (Manager Proposition) of the product ranges. They are the “what and the when” and the competencies Service Team are the “how and the who”.

The FMS:

• Hierarchically reports to the Service Support Manager. Operationally they will also report to the Manager Proposition of the Business Team Milking and Digital.
• Leads a team of Farm Management Specialists.