Technical Support specialist

You enjoy combining technology, operations, and continuous improvement. You quickly understand complex systems, identify opportunities to improve them, and work effectively with stakeholders across different teams and countries. You take ownership, communicate clearly, and remain focused on delivering reliable services that create value for users.

Additionally, you bring the following:

• A bachelor's level working and thinking capability, gained through education, experience, or a combination of both, with a technical or IT background.
• At least 3 years of experience in IT operations, application support, or a similar technical environment.
• Experience with monitoring solutions and second and third-line operational support activities.
• The ability to understand a system's internal state through its external outputs, enabling proactive troubleshooting, optimization, and service improvement.
• Experience documenting procedures and sharing knowledge with users or technical colleagues.
• A proactive mindset with a passion for continuous improvement, ownership, and operational excellence.
• Residence in the Netherlands with a valid work permit (sponsorship is not an option).
• Willingness to participate in a 24/7 on-call rotation after completing the internal training program.

Working at Lely means contributing to sustainable progress within one of the most innovative organizations in the Netherlands. You contribute to making the agricultural sector future-proof, and we make sure that you get all the space, resources and support you need to do so.   

• An international working environment with opportunities for own initiative and entrepreneurship.   
• Excellent working conditions, including up to 8 weeks of vacation per year and a good pension scheme.   
• A salary within the scale of € 4.200,- to € 5.500,- gross per month, in which we like to see opportunities for growth from your starting salary towards the future .  
• You have the option to participate in a preventive medical examination.  
• During the Christmas period, Lely closes its door for two weeks.  
• Good growth opportunities: you are in control of your development and can choose from various training courses through our Lely Academy, from personal development to job-specific training.   
• Our modern Lely Campus offers daily access to extensive sports facilities: an indoor gym, outdoor padel courts, an outdoor basketball and volleyball court, table tennis and table soccer. You can join Hyrox workouts or sign up for personal training - and challenge your colleagues during an active break.   
• Enjoy fresh coffee and tea from our own barista, with milk straight from our farm, as well as a healthy and affordable company restaurant.   
• A healthy work-life balance thanks to our hybrid work policy: you work at least three days a week on Campus, with flexible working hours and plenty of room to spend extra time on site (between 06:00 and 20:00).   
• A free shuttle bus will take you to and from the metro in Maassluis, so your workday starts and ends smoothly.   
• Successes need to be celebrated: from anniversaries to Christmas parties - at Lely we know how to do it!   

Recruitment & selection agency, consultancy, and/or secondment agency?
We appreciate the interest, but we are looking for all our candidates directly. We understand that you, as an intermediary, want to present candidates for our great positions and thus contribute to our ambitions, but this is not how we have set up our recruitment. This means that all unsolicited profiles offered on Lely vacancies will be treated as direct applications.   

We believe in a sustainable, profitable, and enjoyable future for dairy farmers by combining robotics, engineering, and farming expertise.

It all started in 1948 with the dream of two brothers in Maassluis. Since then, we have become an innovative leader in automated systems for dairy farmers around the world. With more than 2,600 specialised professionals, we continuously work on the next agricultural revolutions. We do this not only from our Campus in Maassluis, a building that has achieved the highest possible sustainability standards in the Netherlands, but also across the globe. Our goal is to keep dairy farming attractive for future generations.